Regulations of the DIXIE STORE online store

Including the rules contain information about transactions through the Store, the most important information
 about the Seller, the Store and Consumer rights

CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Fulfillment of orders
§ 7 Right to withdraw from the contract
§ 8 Exceptions to the right to withdraw from the contract
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
Annex No. 1: Template of the withdrawal policy

1 DEFINITIONS
Working days - days from Monday to the exclusion of public holidays in Poland.
Civil Code - Act of April 23, 1964, Civil Code.
Consumer – consumer available in the provisions of the Civil Code.
Account - regulated in the regulations of the free function of the Store (service provided electronically),
 thanks to which each entity from the Store can log in to the Store with its own individual account.
owned - any entity that is the owner of the Store.
privileged entities - those who are a Consumer or a privileged Entrepreneur.
Privileged entrepreneur - a natural person who handles sales directly related to his/her business, but does 
not have it for every physical person.
Regulations – regulation of the regulations.
Store – DIXIE STORE online store run by the Seller at https://www.dixiestore.pl.
Seller - Małgorzata Dolińska-Tajchman, entrepreneur running a business under the name Małgorzata Dolińska-Tajchman 
DIXIE STORE, written to the Central Registration and Information on Economic Activity by the minister responsible
 for conducting business and maintaining the Central Registration and Information on Economic Activity,
 NIP 819-165 - 89-37, REGON no. 180977130, Wyżne 56 B, 38-120 Czudec.
Consumer Rights Act - Act of May 30, 2014 on consumer rights.
2 CONTACT THE SELLER
1. Postal address: Wyżne 56 B, 38-120 Czudec
2. E-mail address: dixiestore@interia.pl
3. Telephone: 784761274

§ 3 TECHNICAL REQUIREMENTS
1. For the proper functioning of the Store, you need:
device with Internet access web browser that supports JavaScript and cookies.
2. To place an order in the Store, in addition to the requirements specified in section 1, an active email
 account is required.

§ 4 SHOPPING IN THE STORE
1. Product prices visible in the Store are total prices for the product.
2. The Seller points out that the total price of the order includes the price for the product indicated in the
 Store and, if applicable, the costs of delivery of the goods.
3. The product selected to be purchased should be added to the cart in the Store.
4. Then, the Buyer selects the method of delivery of the goods and the payment method for the order from among 
the options available in the Store, and provides the data necessary to complete the order.
5. The order is placed when its content is confirmed and the Regulations are accepted by the Buyer.
6. Placing an order is equivalent to concluding a contract between the Buyer and the Seller.
7. The Buyer may register in the Store, i.e. create an Account, or make purchases without registration by
 providing his/her data with each order.
5 PAYMENTS
1. You can pay for your order, depending on the Buyer's choice:
1. by regular transfer to the Seller's bank account;
2. using a payment card:
Visa
Visa Electron
MasterCard
MasterCard Electronic
Maestro
3. via payment platform:

PayU

4. cash on delivery, i.e. by card or cash upon delivery of the goods to the Buyer;
5. by card or cash upon personal collection of the goods.
2. If you choose to pay via the Blue Media payment platform, the entity providing online payment services
 is Blue Media S.A.
3. If the Buyer chooses payment in advance, the order must be paid within 7 Business Days of placing the order.
4. The Seller informs that in the case of payment methods in which the field for entering the data necessary to 
complete the payment appears immediately after placing the order, payment for the order is only possible 
immediately after placing the order.


6 ORDER EXECUTION
1. The order processing time is 2 business days.
2. If the Buyer has chosen to pay for the order in advance, the Seller will begin processing the order
 after it has been paid.
3. The goods are delivered only within the territory of the Republic of Poland.
4. Products purchased in the Store are delivered - depending on the delivery method chosen by the Buyer:
1. via a courier company;
2. to InPost parcel lockers.
5. The buyer may collect the goods in person at the company's headquarters during its opening hours.
6. If the Buyer chooses personal collection, the goods will be ready for collection within the indicated 
order completion date.
7 RIGHT TO WITHDRAW FROM THE CONTRACT
1. The privileged Buyer has the right to withdraw from the contract concluded with the Seller via the Store,
 subject to § 8 of the Regulations, within 14 days without giving any reason.
2. The deadline for withdrawal from the contract expires after 14 days from:
1. in which the Privileged Buyer came into possession of the goods or in which a third party other than the 
carrier and indicated by the Privileged Buyer came into possession of the goods;
2. in which the Privileged Buyer came into possession of the last goods, batch or part or in which a third party,
 other than the carrier and indicated by the Privileged Buyer, came into possession of the last goods, batch or
 part, in the case of a contract obliging to transfer ownership of many goods, which are delivered separately, 
in batches or in parts.
3. In order for the privileged Buyer to exercise the right to withdraw from the contract, he or she must inform 
the Seller, using the data provided in § 2 of the Regulations, about his or her decision to withdraw from the 
contract by means of an unambiguous statement (e.g. a letter sent by post or e-mail).
4. The privileged buyer may use the sample withdrawal form at the end of the Regulations, but this is not
 obligatory.
5 In order to meet the deadline for withdrawal from the contract, it is enough for the Privileged Buyer to
 send information regarding the exercise of his right to withdraw from the contract before the deadline for
 withdrawal from the contract expires.
EFFECTS OF WITHDRAWAL FROM THE AGREEMENT
6. In the event of withdrawal from the concluded contract, the Seller shall return to the preferred Buyer 
all
 payments received from him, including the costs of delivering the goods (except for additional costs
 resulting
 from the preferred delivery method chosen by the Buyer other than the cheapest standard delivery method 
offered by the Seller), immediately and in in each case, no later than 14 days from the date on which the 
Seller was informed about the Privileged Buyer's decision to exercise the right to withdraw from the contract.
7. The Seller will refund the payment using the same payment methods that were used by the Privileged Buyer in
 the original transaction, unless the Privileged Buyer agrees to a different solution, and in any case the 
Privileged Buyer will not incur any fees in connection with this refund.
8. If the Seller has not offered to collect the goods from the privileged Buyer himself, he may withhold the
 refund until the goods are received or until he is provided with proof of sending them back, depending on 
which event occurs first.
9. The Seller requests that the goods be returned to the following address: Wyżne 56 B, 38-120 Czudec 
immediately, and in any case no later than 14 days from the date on which the Privileged Buyer informed the 
Seller about withdrawal from the sales contract. The deadline is met if the Privileged Buyer returns the goods
 before the expiry of the 14-day period.
10. The privileged buyer bears the direct costs of returning the goods.
11. The privileged buyer is only liable for any reduction in the value of the goods resulting from using them 
in a way other than what was necessary to establish the nature, characteristics and functioning of the goods.
12. If the goods cannot be returned by regular post due to their nature, the Privileged Buyer will also have
 to bear the direct costs of returning the goods. The Seller will inform the Privileged Buyer about the 
estimated amount of these costs in the description of the goods in the Store or when placing the order.
13. If there is a need to refund funds for a transaction made by the privileged Buyer with a payment card, 
the Seller will make the refund to the bank account assigned to this payment card.
8 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT
1. The right to withdraw from a distance contract referred to in § 7 of the Regulations does not apply to the 
contract:
1. in which the subject of the service is non-prefabricated goods, manufactured according to the specifications
 of the privileged Buyer or serving to meet his individual needs;
2. in which the subject of the service is goods that deteriorate quickly or have a short shelf life;
3. in which the subject of the service is goods delivered in a sealed packaging, which cannot be returned 
after
 opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery;
4. in which the subject of the service are goods which, after delivery, due to their nature, are inseparably
 connected with other things;
5. in which the subject of the service are sound or visual recordings or computer programs delivered in a 
sealed package, if the package was opened after delivery;
6. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
7. in which the price or remuneration depends on fluctuations in the financial market over which the Seller 
has no control and which may occur before the deadline for withdrawal from the contract.
9 COMPLAINTS 
I GENERAL PROVISIONS

1. The Seller is liable to the Privileged Buyer for the compliance of the performance with the contract provided
 for by generally applicable law, in particular the provisions of the Consumer Rights Act.
2. The Seller asks to submit complaints to the postal or electronic address indicated in § 2 of the Regulations.
3. If a warranty has been granted for the product, information about it and its conditions is available in the 
Store.
4. Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the
 Regulations.
5. The Seller will respond to the complaint within 14 days from the date of its receipt.

II PRIVILEGE BUYERS
1. Goods
1. In the event of non-compliance of the goods with the contract, the Privileged Buyer may exercise the rights
 specified in Chapter 5a of the Act on Consumer Rights.
2. The Seller is liable for the lack of conformity of the goods with the contract, existing at the time of its
 delivery and disclosed within two years from that moment, unless the expiry date of the goods specified by 
the Seller, its legal predecessors or persons acting on their behalf is longer.
3. Pursuant to the provisions of the Consumer Rights Act, the Privileged Buyer may in any case demand:
1. exchange of goods,
2. repair of goods.
4. Additionally, the Privileged Buyer may submit a declaration about:
1. price reduction,
2. withdrawal from the contract
in a situation where:
3. The Seller refused to bring the goods into compliance with the contract in accordance with Art. 43d section 
2 of the Consumer Rights Act;
4. The Seller failed to bring the goods into compliance with the contract in accordance with Art. 43d section
 4-6 of the Consumer Rights Act;
5. the lack of compliance of the goods with the contract continues, even though the Seller has tried to bring 
the goods into compliance with the contract;
6. the lack of conformity of the goods with the contract is so important that it justifies a price reduction 
or withdrawal from the contract without first using the protection measures specified in Art. 43d of the
 Consumer Rights Act;
7. it is clear from the Seller's representation or circumstances that he will not bring the goods into 
conformity with the contract within a reasonable time or without undue inconvenience to the Preferred Buyer.
5. In the case of goods subject to repair or replacement, the privileged Buyer should make the goods available
 to the Seller. The Seller collects the goods from the preferred Buyer at his own expense.
6. The privileged buyer may not withdraw from the contract if the lack of conformity of the goods with the 
contract is immaterial.
7. In the event of withdrawal from the contract referred to in this section (concerning goods), the
 privileged Buyer shall immediately return the goods to the Seller at his expense, to the address Wyżne 56 B,
 38-120 Czudec. The Seller returns the price to the preferred Buyer immediately, no later than within 14 days
 from the date of receipt of the goods or proof of their return.
8. The Seller shall return to the Privileged Buyer the amounts due as a result of exercising the right to 
reduce the price immediately, no later than within 14 days from the date of receipt of the Privileged Buyer's 
declaration on the price reduction.
2. Out-of-court methods of dealing with complaints and pursuing claims
1. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among 
others: With:
1. mediation conducted by the appropriate Provincial Trade Inspection Inspectorate, to which a request for
 mediation should be submitted. As a rule, the procedure is free of charge. The list of Inspectorates can be
 found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php;
2. assistance of a locally competent permanent consumer arbitration court operating at the Provincial 
Inspectorate of Trade Inspection, to which an application to consider the case before the arbitration court
 should be submitted. As a rule, the procedure is free of charge. The list of courts is available at:
 https://uokik.gov.pl/stale_sady_polubowne.php;
3. free assistance of the city or district Consumer Ombudsman;
4. online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.
III BUYERS OTHER THAN PRIVILEGED BUYERS

1. In the event of a defect in the goods, the Buyer other than the privileged Buyer may complain about the
 defective goods on the basis of the warranty regulated in the Civil Code.
2. The Seller is liable to the Buyer other than the privileged Buyer under the warranty if a physical defect is
 detected within two years from the date of delivery of the goods to the Buyer.
3. Pursuant to the Civil Code, the Buyer who is an entrepreneur other than a privileged entrepreneur loses his
 rights under the warranty if he did not examine the goods at the time and in the manner usual for goods of 
this type and did not immediately notify the Seller about the defect, and if the defect came to light only 
later - if he did not notify the Seller immediately after discovering it. To meet the above deadline, it is 
sufficient to send a notice of the defect before its expiry.
4. Using the warranty, a Buyer other than a privileged Buyer may, under the terms set out in the Civil Code:
1. submit a declaration of price reduction,
2. in the event of a significant defect - submit a declaration of withdrawal from the contract,
3. demand replacement of the goods with ones free from defects,
4. demand removal of the defect.
5. If it turns out that in order to consider the complaint, it is necessary to deliver the defective goods to 
the Seller, the Buyer other than the privileged Buyer is obliged to deliver the goods to the address Wyżne 56 B
, 38-120 Czudec.

10 PERSONAL DATA
1. The administrator of personal data provided by the Buyer when using the Store is the Seller. Detailed
 information regarding the processing of personal data by the Seller - including other purposes and grounds
 for data processing, as well as data recipients - can be found in the Privacy Policy available in the Store -
 due to the principle of transparency contained in the general regulation of the European Parliament and of the
 Council (EU ) on data protection - "GDPR".
2. The purpose of processing the Buyer's data by the Seller, provided by the Buyer in connection with purchases
 in the Store, is to fulfill orders. The basis for the processing of personal data in this case is:
contract or actions taken at the Buyer's request aimed at concluding it (Article 6(1)(b) of the GDPR),
the Seller's legal obligation related to accounting (Article 6(1)(c) of the GDPR) and
the legitimate interest of the Seller, consisting in the processing of data in order to establish, pursue or
 defend possible claims (Article 6(1)(f) of the GDPR).
3. Providing data by the Buyer is voluntary, but at the same time necessary to conclude the contract. Failure
 to provide data will prevent concluding a contract in the Store.
4. The Buyer's data provided in connection with purchases in the Store will be processed until:
the contract concluded between the Buyer and the Seller will cease to be valid;

the Seller will no longer have a legal obligation to process the Buyer's data;
the Buyer or Seller will no longer be able to pursue claims related to the contract concluded by the Store;
the Buyer's objection to the processing of his personal data will be accepted - if the basis for data 
processing was the legitimate interest of the Seller
– depending on what is applicable in a given case and what will happen next.
5. The buyer has the right to demand:
access to your personal data,
their corrections,
deletion,
processing restrictions,
transferring data to another administrator
and also the law:
object at any time to the processing of data for reasons related to the Buyer's particular situation - 
to the processing of personal data concerning him, based on Art. 6 section 1 letter f GDPR (i.e. on legally 
justified interests pursued by the Seller).
6. In order to exercise their rights, the Buyer should contact the Seller using the data from § 2 of the
 Regulations.
7. If the Buyer considers that his data is being processed illegally, the Buyer may submit a complaint to the 
President of the Personal Data Protection Office.

11 DISCLAIMER
1. The Buyer is prohibited from providing illegal content.
2. Each order placed in the Store constitutes a separate contract and requires separate acceptance of the 
Regulations. The contract is concluded on time and in order to complete the order.
3. Agreements concluded on the basis of the Regulations are concluded in Polish.
4. In the event of a possible dispute with a Buyer who is not a privileged Buyer, the competent court will be 
the court having jurisdiction over the Seller's registered office.

Annex No. 1 to the Regulations

Below is a sample withdrawal form that the Consumer or the privileged Entrepreneur may, but does not have to,
 use:

SAMPLE WITHDRAWAL FORM
(this form should be completed and returned only if you wish to withdraw from the contract)

Małgorzata Dolińska-Tajchman DIXIE STORE
Wyżne 56 B, 38-120 Czudec
e-mail address: dixiestore@interia.pl

- I/We(*) ......................................... ............................ hereby inform(*) about my/our

 withdrawal from the contract of sale of the following goods(*) / for the provision of the following services(*):

.............................. ............................................................. .................
............................................ ........................

............................................................. ...............................................
.............. ............................................................. ........................

............................................................. ...............................................
.............. ............................................................. ........................
- Date of conclusion of the contract(*)/acceptance(*)

............................................................. ...............................................
.............. ............................................................. ........................

- Name and surname of the Consumer(s)/Privileged Entrepreneur(s):

............................................................. ..............................................
............... ............................................................. ........................

- Address of the Consumer(s)/Privileged Entrepreneur(s):

............................................................. ..............................................
............... ............................................................. ........................

............................................................. ..............................................
............... ............................................................. ........................
............................................................. .........................................

Signature of the Consumer(s)/Privileged Entrepreneur(s)
(only if the form is sent in paper version)

Date ............................................
(*) Delete as appropriate.